Allgood Solar Supply
At Allgood Solar Supply, we are committed to providing high-quality solar products and a smooth buying experience. Please review our policy regarding refunds, returns, and exchanges for online purchases.
1. Eligibility for Returns
-
Products may be returned within 30 days of delivery.
-
Items must be unused, in original condition, and in the original packaging with all manuals, parts, and accessories included.
-
A proof of purchase (invoice or receipt) is required.
-
Customized or special-order items are non-returnable unless defective or damaged upon arrival.
2. Non-Returnable Items
The following products are not eligible for return unless defective:
-
Opened electrical components (inverters, controllers, wiring kits).
-
Batteries and energy storage products.
-
Clearance or final-sale items.
3. Refunds
-
Once your return is received and inspected, we will notify you of approval or rejection.
-
Approved refunds will be issued to your original payment method within 7–10 business days.
-
Shipping fees are non-refundable.
-
A restocking fee of 15% applies to solar panels, inverters, and batteries.
4. Return Shipping
-
Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.
-
For defective or damaged items, Allgood Solar Supply will provide a prepaid return label.
-
We recommend using a trackable shipping method to ensure safe return.
5. Exchanges
-
We replace items if they are defective, damaged, or incorrect.
-
If you need an exchange, contact us before sending your item back to confirm product availability.
6. Damaged or Defective Products
-
If you receive a damaged or defective product, contact us within 7 days of delivery with photos and order details.
-
We will arrange for a replacement or refund at no additional cost.
7. Cancellations
-
Orders may be canceled within 24 hours of purchase for a full refund.
-
After 24 hours, cancellations may be subject to a 15% restocking fee if the order has already been processed or shipped.
8. Contact Us
For return or refund requests, please contact:
📧 Email: [support@allgoodsolarsupply.com]
📞 Phone: [1-800-657-0907]
📍 Address: [717 5th st. Niles, Ohio 44446]